INTRODUCTION
SGS offers an end-to-end solution that enables customers to build and develop their own teams in Croatia for significantly lower operational cost and higher workforce efficiency.
SGS DaaS Solutions
Scalable Global Solutions
SGS is the first in the world DaaS [Department as a Solution] provider that enables the client to build his departments/vital corporate functions using WaaS [Workforce as a Solution] and SaaS [Software as a Service] as the complete solution.
SaaS is OUT, DaaS is IN
We Work You Grow
With our global presence and expertise, we influence how people and companies work now and how they will work in the future. We partner with our clients to drive real innovation – the kind that turns an idea into an industry – helping transform and grow their organization.
SGS Service Solutions offers an innovative approach in business optimization and delivers an intelligent strategy in today’s complex and demanding business world.
Specializing in different departments allows us to be industry agnostic. It gives us the opportunity to contract any company operating in different verticals, regardless of their industry. Having said that, all those departments could work in our custom-made cloud as a remote workforce. Providing service solutions in our SGS ONE software increases efficiency, productivity and offers significant cost reduction.
SGS ONE is a unique SaaS “Solution as a Service” tool which enables our client’s easier navigation through this CRM experience, driving a successful and sustainable growth. It serves us as a part of our front-end solution for all our services.
Services & Solutions to personalise your department
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DaaS covers these corporate segments
SGS reduces the cost of operations for clients while optimizing the business process towards efficiency and effectiveness. We have defined and set new standards in the world of BPO.
Present market is highly saturated with companies which offer a wide range of services. SGS differentiates by providing a unified approach and business solutions. The scope of our service is well-designed, custom-made end-to-end solution which enables every business to optimize almost every department within their company. Keeping this in mind, our solutions offer greater flexibility, efficiency, diversity of skills, competitive advantages, better quality, and performances and at the end, global presence.
SGS sector of excellence is future focused. Our main mission is to be effective and productive in reducing the costs of operations for our customers, while delivering a next generation, premium managed service. Having access to well-educated and highly qualified professionals is a huge advantage when creating such service. Our Subject Matter Experts are dedicated and actively involved in all projects from day one.
Our Software as a Service (SaaS) – SGS1, is also an integral part of our full-service solution. It is a unique operating tool which enables our client’s easier navigate through this CRM experience and drive a successful and sustainable growth.
DaaS – Department as a Solution
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WHAT IS DaaS AND HOW IT WORKS?
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SGS fuses WaaS & SaaS into one tailor-made client solution – DaaS. SGS changes & reshapes the BPO industry while delivering a next-generation premium service to the market.
End-to-End department solutions
DaaS (Department as a Solution) is an innovative business solution provider using a unique combination of WaaS (Workforce as a Solution) and a Software System to enhance efficiencies and effectiveness of businesses and companies worldwide.
Our solutions are transparent, tailor-made and cost-effective, allowing our partners to source future employees in almost all areas of their business, ranging from Sales, Human resources, Operations, Back Office, IT, Finance, Marketing and Customer Care.
DaaS (Department as a Solution) is unique because we search for a tailor-made team based on the customer’s specific criteria and facilitate the office space & hardware. At the same time, the candidates are fully integrated as employees in the Client’s organization. DaaS is intended to reduce costs and improve the quality of the hiring process.
“DaaS is not outsourcing” as everything is controlled by the client. He provides the quality benchmark for all candidates and future employees
REGIONS
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We currently operate in following territories:
- DACH
- Deutschland
- Austria
- Switzerland
- Nordics
- Norway
- Denmark
- Sweden
- UK & Ireland
- Benelux
- Belgium
- Netherlands
- Luxemburg
Our expansion goals include the following territories:
- France
- Italy
- Spain
- Portugal
- Turkey
- CEE
- GCC
DIFFERENCE: DaaS VS OUTSOURCING
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Functions & Features |
DaaS |
Outsourcing |
| Ability to build your own department filled with selected team members |
|
– |
| Ability to change and replace team members |
|
– |
| Ability to define the Work and Job profiles |
|
|
| Ability to interview the team members |
|
– |
| Ability to select the staff |
|
– |
| Business communication conflict |
Low |
High |
| Command over Intellectual property |
|
– |
| Complete Control |
|
– |
| Completely Independent |
|
– |
| Confidentiality and Security Risk | – |
|
| Cost Reduction |
|
|
| Cultural Focus |
|
– |
| Dedicated Office |
|
– |
| Full Control about the Procedures |
|
– |
| Full control about the process |
|
– |
| Full control of the department |
|
– |
| Full control of the people |
|
– |
| Hidden Costs | – |
|
| Innovation Influence and adaptability |
|
– |
| Loss of Control | – |
|
Benefit & Quality comparison chart – DaaS vs Outsourcing
- 6.5% - Outsourcing
- 93.5% - DaaS
| Managed Office Service |
|
– |
| New Hire Potential Incubator |
|
– |
| Personalizable facility |
|
– |
| Poor Quality of Service | – |
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| Potential for conflict | – |
|
| Quality Control |
|
– |
| Quality of work |
High |
Low |
| Tailor-made Solution |
|
– |
| Things Get Lost in Translation | – |
|
| Time Zone |
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– |
| Transparency |
|
– |
WHAT IS THE SGS ONE?
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SGS ONE – the new cloud solution to optimise your business.
WHY CROATIA?
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Croatia is not only “Full of life” but also full of business opportunities. Croatia benefits from an excellent geographic location, which has proven to be an excellent place for running a business in the European Union. Croatia is well connected with the rest of Europe (and the world), by sea, air, and road. The labour-force costs are substantially than those in the other EU member countries, such as Austria or Germany. Starting and operating business in Croatia can be less expensive than in other European Union countries.
Croatia is on par with the world trends. The development of the IT industry has become one of the propelling forces of the Croatian economy in recent years.
Some other advantages of doing business and having a remote department in Croatia are listed below:
ATTRACTIVE PLACE
TO WORK:
Croatia is financially attractive (low taxation system)
Part the Mediterranean sea
Excellent logistic connections to all European cities
Very attractive for clients & employees
Excellent access to CEE resources
EUROPEAN UNION
MEMBER BUT NOT EUROZONE MEMBER:
Legally fully integrated in European Union
The additional benefit: it is not part of the Eurozone (€) which allows us to deliver significant cost saving & benefits for our clients & employees
CEST TIME ZONE
STRATEGIC GEOGRAPHICAL LOCATION:
In the heart of Continental Europe & Middle East
Boat harbours, marinas, and airports serve as a gateway to the rest of Europe, GCC and CEE major cities
HOTSPOT – CROATIA
NEW STARTUP:
Croatia is affordable, has pro-business legislation
Favourable corporate tax rates (12-18%)
Populated by talented European citizens
The new place to be for investors