ACCOUNT MANAGEMENT

What’s wrong with solutions selling—and how to put it right? If you want to grow your business, improve your commercial capabilities.

Identifying &Talking to the decision-makers is key. Regardless if it is an Inside Sales– or your Account Management– Team.

Our experience as industry insiders with individual network of skilled managers who operate at any given stage of business development, puts us on top position as SALES provider.

DaaS will allow you to build your account management team.
Increase:

• Outreach
• Ability to contact
• Identification of Opportunities
• Engagement with clients
• Building of a reliable pipeline
• Solid forecasting

All of this is possible without spending much money. Utilise your current budget to get bigger team, more outputs and higher profitability, while repointing better on any deal and acidity using SGS ONE.

We build a team that allows you to grow your sales on all levels for your company. We help you to make a difference.

TELEMARKETING & LEAD GENERATION

With DaaS, customer can build a high impact Telemarketing Team that can help their company promote or sell their products, services, or solutions to prospective customers over the social network platforms or via calls and emails.

By implementing SGS Telemarketing DaaS solution, we have supported several leading businesses in B2B & B2C to achieve significant topline and bottom-line growth.

Our Telemarketing DaaS is ideally suited for eCommerce companies, banking and financial institutions, Telecom operators, mobile manufacturers, airlines, hotels, IT and ITES companies, etc.

• Effective „Lead Generation “
• Better Channels and Distribution management
• Multi-Country & -Language Support for their clients
• Greater outreach to prospects
• Increased visibility to customers’ products & services
• Growth of customers’ brand awareness
• Higher Inbound and outbound coverage
• Cross-department communication: Sales, Services, Operations etc.

DaaS Telemarketing increases the chances of a prospect converting into a customer manifold. A human voice can better identify an individual customer’s needs and offer a customized solution to address specific requirements.

Telemarketing DaaS supports better positioning of products/services such as:

General Sales, Insurance Sales, eCommerce Product Sales, Retail and Corporate Loans, Airline Ticket Sales, Real Estate, Promotions, Mobile Packages, Internet Services, B2B, B2C of all kinds.

SERVICE CONTRACT SALES & RENEWALS

DaaS Accelerates

Services and Support Renewal Contract is a critical aspect of customer retention. Likewise, finding strategies to reactivate support agreements with dormant customers is a major step in re-engaging with the account. With our solution, customers will be able to:

• Increase “Customer Satisfaction”
• Manage their customer base with renewals
• Enhance their cash flow & markings
• Selling new services and/ or products
• Penetrate new markets
• Improve their competitive advantage
• Nurture better relationship with end-customer

Customer has full control and insight over the whole process, they can manage the employees as well as make corrections on the targets.

CHANNEL SALES PROGRAM

Channel Partners need more opportunities to talk to qualified decision-makers, channel program managers on the other hand need a strong portfolio of resellers.

With DaaS, customers can build an experienced team for their channel program.

Team members are building a reseller network, managing, and maintaining the channel strategy and are increasing interaction between direct and indirect sales force.

We understand the intricate nuances of messaging in the channel organization and we know that positive ROI is a must. SGS has the “know-how’ of triggering the Channel Program and Strategy team into action.

DaaS Sourcing & Recruitment Features

Daas Human Resources is helping customers in recruiting & positioning team members and mastering the talent landscape by finding & sourcing top talents!

DaaS HR includes (but is not limited to):

• Talent Acquisition
• Talent Management
• Talent Retention
• Talent Development
• HR Transformation
• Performance Management
• Outplacement
• Workplace Planning
• Compensation
• HR Project Management Optimization

Our long-term experience as industry insiders with an individual network of skilled managers who can operate at any given stage of development of a business, puts us ahead in the game of RECRUITMENT provider

HRAS [HR Administration Solution]

Build your own DaaS HR Administration Team of professionals who will coordinate your existing team. Allow your company to build a Database with the documents and files you need, in our customizable CRM – SGS ONE. Our clients understand that HR Administration is a specific business where the eye for detail is the key to success. Implement your HR Administration DaaS Team and excel in:

• organizing and maintaining personnel records, entering newly hired data and updating any previous employees’ data
• updating internal HR database (entering sick leaves, maternity leaves, etc.)
• reviewing, revising and updating company policies
• preparing various HR documents (new hire guides, employment contracts, compensation lists and more)
• assisting recruiters, talent acquisition teams and HR staff with activities such as onboarding of new team members and collecting all the data in the recruitment process
• creating regular presentations and reports on HR metrics such as turnover rates, retention rates and more
• arranging any travel accommodations
• helping the payroll department by providing them with up-to-date information on all employees including sick leaves, leaves of absence, overtime hours, work schedules and more

CBS [Compensation & Benefits Solution]

Create your own Compensation & Benefits DaaS Team of professionals who will plan and deliver your organization’s compensation and benefits plans. Allow your company to build a Database in SGS ONE with the documents and files you need. Our Clients understand that Compensation & Benefits is crucial in order to have competitive and cost-efficient programs that will assist with employee retention and attraction of top talents. By implementing your Compensation & Benefits DaaS Team customer will succeed at:

• evaluating and modifying existing compensation and benefits programs, policies, and procedures
• developing and implementing new compensation and benefits programs, policies, and procedures
• ensuring all programs, policies and procedures comply with current legislation
• supporting HR team in the daily operations related to Compensation & Benefits activities
• developing profit-sharing incentives, employee wellness and performance management programs
• preparing budgets, reports, and presentations

PDS [People Development Solution]

Build your own People Development DaaS Team of professionals who will help you grow and develop your employees. Allow your company to build a Database in SGS ONE with the documents and training files you need. Our Clients understand that People Development is an important business for expanding the talents and skills across all employees at all levels within their organizations. Implement your People Development DaaS Team who will be:

• creating training plans that are aligned with the organization’s objectives and having a strong understanding of what these are
• acting as the go-to within the business for anyone with questions or queries regarding training and development plans
• working closely with various leaders across the organization and having a full understanding of their units and training requirements
• embracing different styles of training techniques, including e-learning or tutorial sessions
• having an awareness of the allocated budget and an ability to find solutions to implement the required training
• building relationships with third-party training providers
• coordinating the development of the HR team from a training perspective
• ensuring employees receive statutorily required training
• maintaining a smooth onboarding process

DRS [DEDICATED RECRUITER SOLUTION]

SGS helps customer’s recruitment & sourcing team in mastering the talent landscape by finding & sourcing top talents!

Our tailor-made DaaS solution supports customers to increase sourcing and recruitment output, while reducing costs. This enables:

• Building a scalable, dedicated recruitment team
• SGS1 allows full transparency of the sourcing process with 24/7 reporting
• No more scalability issues and problems in staffing and ramping up customer’s top talent
• Switching from reactive searching for candidates to a proactive one
• No more delays in placement
• Real SME [Subject Matter Experts] doing the Search
• Higher adaptivity to customer’s needs
• Fast, efficient, and fully integrated resources

TRS [TALENT RESEARCH SERVICES]

TRS is the next-generation DaaS solution for the recruitment industry.

It allows Recruitment Agencies and Recruitment Process Outsourcer to increase search quality while cutting costs up to 50%.

• This service is online, real-time, and with excellent possibilities.
• Unique solution for the recruitment industry.
• We help the recruitment industry to speed up the process of finding the candidates they need for their clients.
• DaaS team covers the “Research & Identification” part of the placement process.
• SGS ONE and SGS WORKFORCE enable real-time reporting and candidate coordination to
• We are reducing the sourcing cost for the recruitment industry up to 50%.
• DaaS will increase the efficiency and transparency to recruiting agency’s clients.

DEPS [Dedicated Executive Placement Solution]

Supports your customers in building their own Executive Search Team of professionals who have the network and the expertise. Let customers build a Database with the executives they need, in SGS ONE.

Our clients understand that executive search is a specific business where respect for the individual is the key for success. Executive Search Team’s advantages:

• executive search professionals specialize in identifying & sourcing talented executives within specific functions and sectors of excellence
• SGS ONE allows client to manage, interview, report and make background check of all top candidates
• By centralizing their executive search team in Croatia, customers have all top executives recruitment professionals with years of experience in one place.
• centralized multi geographic coverage
• centralized Multilanguage team – if applicable and needed by the client
• 24/7 process reporting to Head of HR and senior management
• Reliable Candidate Reports in CI
• SGS Workforce is the application which makes the end-to-end process trackable and managable

FHRM [Fractional HR Manager Solution]

Customer can have HR Manager with SGS who will help monitor their HR team and implement the HR strategies in customer’s organization. Customers can build a Database in SGS ONE with the documents and files they need for HR. Our clients understand that the role of an HR Manager is important for their business in order to supervise and manage all the employee-related tasks in their organizations.

Advantages of Fractional HR Manager:

• Supervision of the recruitment and selection process
• training, counselling and coaching of company’s staff
• carrying out necessary administrative duties
• conducting performance and wage reviews
• developing clear policies and ensuring policy awareness
• creating clear and concise reports
• developing and implementing HR strategies for the organization
• developing and monitoring overall HR strategies, systems, tactics and procedures across the organization
• reporting to management and providing decision support through HR metrics

BOOKKEEPING

Why running your company bookkeeping service in house and in-country?

Instead, run your team in SGS. You specify the requirements of your team and select the right members. You manage the team and the operations like before.

You save up to 60% of the operational costs while driving efficiency. Get a quote and find out more.

CONTROLLING

We live in an online world now, why is your control not set up like it?

Have your Controlling as a department with us.

You have everything under control and manage it – but you save huge operational costs while increasing productivity!

PERSONAL ASSISTANT

How often do you see your PA in Person?

Have a top PA team with multi-language and geographic support with us.

More PA support, higher quality, more coverage and less cost.

VIRTUAL PHONE DESK

We have learned that people can work perfectly even from home in 2019 and 2020.

Working as your virtual phone desk from Zagreb increases performance, language coverage and saves cost. Increase your customer support and presence with DaaS.

PROJECT MANAGEMENT

Do project management and coordination require in-house presence?

Build your PM team with SGS as a DaaS.

High performance, increased productivity with the reduced overall cost is a win-win-win scenario!

DATA ADMINISTRATION

Data Administration as a DaaS.

Allowing you to give global support, top quality in various languages.

Your team, defined, selected, trained and operated by you.

Get more info and contact us.

• Software installation and management
• Data Extraction, Transformation and loading
• Specialized data handling
• Data Analysis
• Database backup and recovery
• Security, Authentication, Capacity planning
• Performance monitoring
• Database tuning
• Your team, your selection run and operated and controlled by you the client.

PROCESS MANAGEMENT

Building your Process Management team as a department with SGS you gain.

More efficiency, reducing the cost and running a more responsive Process Management.

Ability to implement multi-language and geographic support for your organization.

SW & APP Development

Every day you need more SW & App development support.

We provide two solutions for our clients:

DaaS

Build your team with expert developers, defined, selected, trained, managed and operated by you. The benefits are clear.
You have:

• your own team
• independent from the project and market
• Enormous cost saving as time and material is very expensive.
• always available
• better planning on projects
• Excellent control of potential external resources.

Time and Material

We provide experts for:

• IT Consulting & Information Management
• Data Processing & Back Office Automation
• Programming
• Development
• Architects

Please contact us to see how we could help your needs, demands and or projects.

PROJECT MANAGEMENT

Do project management and coordination require in-house presence?

Build your PM team with SGS as a DaaS.

High performance, increased productivity with the reduced overall cost is a win-win-win scenario!

DATA ADMINISTRATION

Data Administration as a DaaS.

Allowing you to give global support, top quality in various languages.

Your team, defined, selected, trained and operated by you.

Get more info and contact us.

• Software installation and management
• Data Extraction, Transformation and loading
• Specialized data handling
• Data Analysis
• Database backup and recovery
• Security, Authentication, Capacity planning
• Performance monitoring
• Database tuning
• Your team, your selection run and operated and controlled by you the client.

APPLICATION SOFTWARE

We provide officers who develop and develop and/or maintain software for business or consumer use, including enterprise applications and technical software.

SYSTEM SOFTWARE

We provide officers who develop and produce database management software and systems.

SGS ONE IS CUSTOMER & EMPLOYEES MANAGEMENT SOFTWARE

SGS ONE is a fully customized software solution for all departments’ support written on our OWN SOURCE-CODE to be available for implementation in any company on a unique subdomain, cleaned and ready to use in 2 weeks from the contract signature.

LEARN MORE ABOUT SGS ONE

SGS WORKFORCE IS A RECRUITMENT MONITORING MOBILE APPLICATION FULLY SYNCHRONIZED WITH YOUR SGS ONE – CRM

• The application allows its users to monitor all projects that SGS ONE does for its users (these are Scalable Global Solutions JSC clients).

• The data visible to the client in the application is regulated by the SGS administration and regulated by the rest-API protocol.

• All projects shown in the application are created in the SGS ONE database and agreed upon with the clients.

• Projects serve to find and present ideal candidates for clients in the recruitment process.

LEARN MORE ABOUT SGS WORKFORCE App

CUSTOMER SERVICES

Build your Team with SGS.

Excellent Customer service is your business card to your clients. Have a multi-language and multi-geographic support as your DaaS from SGS. Your departments would have increased efficiency and reduced cost for:

• Customer Advocacy
• Customer Engagement
• Customer Experience
• Customer Service & Support
• Front Office
• Help Desk & Service Desk
• Support & Community
• Technical Services & Support

Your dedicated team, defined, selected, trained and operated by you. The Quality you want you will get.

R&D

• Stay on top of your competition. 
• Your R&D is vital to your company’s success and future.
• Build your R&D as a DaaS.
• You win more efficiency, and you gain more work capacity, reduce cost, and get faster the talent you need.
• You keep all your know-how, competence and expertise, and you gain enormous cost reduction.
• The leading role of the R and D department is to help a company or organization to maintain its competitiveness.
• This means keeping an eye on developing trends and on what the competition is doing.

The importance of innovation is vital: We help you achieve that by bringing the needed excellence into your team. R&D Department as a Solution puts you in an excellent position to utilize your budget more efficient. Talk to us, we would like to bring value to your company.

PROCUREMENT

The creation of Daas for Procurement will lead the change to the next stage.

Enhance your level of procurement support in functions and processes like:

• transactional procurement
• order processing
• invoice management
• strategic procurement
• supplier selection
• contract negotiation
• specification management

Have a central team supporting multi geographics and multi-languages for your company.

These teams are defined, selected, trained and operated by you. Because of the significant cost saving that comes with DaaS you create value for your organization:

• By building your procurement department as a solution.
• Accelerate time to value & spend visibility
• Reduce operational cost by up to 40%
• Improve compliance & transparency
• Optimize the user experience and company support

Gather the team you need to make an impact and difference for your company.

SUPPLY MANAGEMENT

Modern supply chains merged from simple connections between business and suppliers to an interconnected network spanning countries, departments and functions.

Whether it is your product development, operations and marketing to finance, distribution networks and or customer service.

Managing & Optimizing these elements requires skill, expertise and access to best in class resources.

You are having your Daas SCM [Supply Chain Management] in Zagreb.

Would it be solving those critical issues?

• Faster production of cycles and processes
• Saving operational cost
• Better supply chain management
• A larger team for the exact cost
• Same language and culture

A Deloitte analysis has shown that 79% of businesses with highly efficient supply chains enjoy:

• more remarkable than average revenues compared to others in their industries
• up to 3x faster cash-to-cash cycles
• 15% lower supply chain costs while keeping only 50% of the inventory holdings than their counterparts with sub-optimal supply chains.

Please find out more and connect with us.

CHANNEL MANAGEMENT

8 reasons why Daas Channel / Go to Market solutions is relevant to our clients:

• Keep the know-how in the company
• Build your experts in your Zagreb Team. Later you can presell them to country positions
• Faster Results: through more focus and exchange of know-how and experience
• Multi-Language & Multi geographic support from one place
• Quicker and more efficient training
• Accelerate regional growth
• Implement Subject Matter Experts and core competencies
• FINANCIAL GAIN: average cost reduction with Daas channel is 35% lower in opex

PRODUCT & SERVICE DEVELOPMENT

SGS is the leading Daas provider for your vital Product and Service Development. We build you the team you need to sustain in tomorrow’s world. Our Client-Centric DaaS model brings you the best of Croatia advantage cost-saving, quality and reliability.

We help you get more output while ad the same time save operational expenditure. Maintain control about your leading solutions, products and services. Build your DaaS teams like:

• Product Development
• Digital Platform Engineering
• eCommerce Development
• Mobile Development
• Intranet Development
• Interaction Centre
• Quality Assurance Services

With DaaS, you do not need to worry about infrastructure, building, recruitment & maintenance. Each of our engagements models is unique in its way, in terms of the movement up the value chain of trust and win-win partnership.

• Highly flexible & customized department models to substantially reduce project costs
• Best engagement framework model specifically to suit individual needs and requirements
• You can choose an engagement DaaS, based on your cost and time considerations
• Significant cost benefit to customers in terms of resources as well as infrastructure

CUSTOMER SUPPORT

DaaS – allows you to bring “wow” support experience to your clients.

Build your modern contact centre in Zagreb. You define and select the team. You train and operate them. You have multi-language and geographic support in the same time zone. Daas will increase your customer interaction by at least 10% while reducing your operational expenditure by more than 30%. Here are a selection of departments you could build for your organization:

• Contact Centre
• Customer Helpdesk
• Technical support centre
• After Sales Activities
• Order Intake
• Secretarial Services

You quickly build up a world-class, fully managed contact centre for your brand with a blend of conversational all human personal approach. Our transparent department as a solution pricing for a true win-win. Your benefit range from cost-saving, language support and geographic support. DaaS is a win-win-win scenario for your organization. In the post-global pandemic, your ideal solutions.

FINANCIAL REPORTING & ANALYSIS

With DaaS there are new ways to do this. Financial reporting & analysis is critical & crucial information for your company. It is also resource and time-consuming.

All Data is relevant, should be updated and prepared in a way that reporting is excellent.

Transparency is key.

Your team here in Zagreb allows you to increase:

• Productivity
• Output per person
• Maximize transparency
• Optimize reporting
• Cost reduction

Please contact us to get a personal estimate on how our DaaS add value to your department.

LEGAL AND TAX ADVICE SERVICES

With DaaS you can build your Legal and Tax team in Zagreb.
Also, you could move your team to Zagreb.
Have backup and multilanguage and geographic support for your organization.

Operate a smooth transition and or cover overtime with your DaaS team in Zagreb.

Anything your team is doing for you now from:

• Legal services
• Business Law
• Corporate legal advice
• Drafting of Agreements, protocols
• Asset Management
• Tax advice and compliance
• Assistance to fiscal and litigation controls
• They can do for you under our innovative DaaS Solution. You have defined the team requirements, interviewed and trained the people, and operated and managed them.

This solution will provide you gain in efficiency and reduction of operational cost.

PAYROLL

DaaS Payroll is the new thing! – The Workday Your Way.
If you run your payroll team in-house, have your team now in-house in SGS.
You can migrate your current team to Zagreb or make a smooth transition by ramping your team up with us.

Your payroll team can handle all the functions they operate for you today like:

• Payroll
• Time Attendance
• HR Tools
• Employee screening & verify
• We’ll handle all the local requirements for your payroll team and leave you to do what you do best – manage your remote employees.

Get the freedom to save cost in your finance department.

BOOKKEEPING SERVICES

After the Corona, where people worked for over a year from home, do you need your bookkeeping team still in-house?

Run your team from Zagreb.

It is your team.

You defined, build, selected, trained and operate the team.

So no loss of control, but immense cost-saving.

Consult us to find out more.

FINANCIAL REPORTING & ANALYSIS

With DaaS there are new ways to do this. Financial reporting & analysis is critical & crucial information for your company. It is also resource and time-consuming.

All Data is relevant, should be updated and prepared in a way that reporting is excellent.

Transparency is key.

Your team here in Zagreb allows you to increase:

• Productivity
• Output per person
• Maximize transparency
• Optimize reporting
• Cost reduction

Please contact us to get a personal estimate on how our DaaS add value to your department.

LEGAL AND TAX ADVICE SERVICES

With DaaS you can build your Legal and Tax team in Zagreb.
Also, you could move your team to Zagreb.
Have backup and multilanguage and geographic support for your organization.

Operate a smooth transition and or cover overtime with your DaaS team in Zagreb.

Anything your team is doing for you now from:

• Legal services
• Business Law
• Corporate legal advice
• Drafting of Agreements, protocols
• Asset Management
• Tax advice and compliance
• Assistance to fiscal and litigation controls
• They can do for you under our innovative DaaS Solution. You have defined the team requirements, interviewed and trained the people, and operated and managed them.

This solution will provide you gain in efficiency and reduction of operational cost.

PAYROLL

DaaS Payroll is the new thing! – The Workday Your Way.
If you run your payroll team in-house, have your team now in-house in SGS.
You can migrate your current team to Zagreb or make a smooth transition by ramping your team up with us.

Your payroll team can handle all the functions they operate for you today like:

• Payroll
• Time Attendance
• HR Tools
• Employee screening & verify
• We’ll handle all the local requirements for your payroll team and leave you to do what you do best – manage your remote employees.

Get the freedom to save cost in your finance department.

BOOKKEEPING SERVICES

After the Corona, where people worked for over a year from home, do you need your bookkeeping team still in-house?

Run your team from Zagreb.

It is your team.

You defined, build, selected, trained and operate the team.

So no loss of control, but immense cost-saving.

Consult us to find out more.

Customer Care is too vital to outsource.
Someone else takes care of your clients?

We believe talking to clients is key and being there for them – so do our clients – hence why you should build their Customer Care / Support with us in Zagreb.

Why?

DaaS is NOT outsourcing.

Learn the difference between DaaS and outsourcing.

Our clients define the job profile of their agents, select them in the interview process, train and operate them and manage the team.

Globally eCommerce business is on the rise!

Wondering if your online business strategy is apt for your business or not?

Thought you would not have the budget to get it done?

With SGS eCommerce DaaS you will be able to implement and run it!

• Post Corona it would be great if you focus on the potential of an eCommerce business approach for your organization by implementing your department into SGS.
• Transition your current team to SGS here in Zagreb.
• Work with real-time data as you could have the resources in DaaS
• Increase your eCommerce testing & optimization

You can build and implement the experienced digital commerce consulting experts that you have selected. Your team will build your online entry strategy and decide which marketplaces are right for you to sell your products and reach a more extensive array of customers.

Utilize the benefits our your DaaS eCommerce department with us. Reduce cost and increase at the same time effort, output and quality as the increased WaaS productivity will benefit your company. Optimize your GTM [Go To Market] Strategy.

Also, check out your potential solutions under marketing you could implement for your company.

With DaaS, you are able to build you high impact telemarketing Team that can help your company to promote or sell your products, services or solutions to prospective customers over a call or social media.

We have helped several leading businesses in the B2B & B2C space/brands achieve significant topline and bottom-line growth by implementing their Telemarketing DaaS solution with SGS.

Our telemarketing DaaS is ideally suited for eCommerce companies, banking and financial institutions, telecom firms, mobile manufacturers, airlines, hotels, IT and ITES firms amongst several others.

• Effektive „Lead Generation“
• Manage your Channels and Distribution better
• Multi-Country & -Language Support for your clients
• Great to reach out to prospects
• Tell them about your products & services
• Grow your brand awareness
• Inbound and outbound coverage
• Building bridges to other departments, Sales, Services, Operations etc.

DaaS – Telemarketing using a human voice increases the chances of a prospect converting into a customer manifold. A human voice can identify the needs of an individual customer better and offer a customized solution to address their requirements.

Examples of things that can be done with an efficient Telemarketing DaaS [Department as a Solution] could be i.e.:

General Sales, Insurance Sales, eCommerce Product Sales, Retail and Corporate Loans, Airline Ticket Sales, Real Estate, Promotions, Mobile Packages, Internet Services, B2B, B2C of all kinds.

Learn more about DaaS Telemarketing here.

Market inside is Key. Keep product development, marketing, strategic development, analytics of trends, leading competitive vendors, emerging market opportunities and or customer service potential in your focus.

DaaS will help you too:

• Competitive Benchmarking
• Historical Data & Forecasts
• Company Revenue Shares
• Geographic Analysis and Opps
• Latest Trends & Dynamic

With DaaS, you are able to build you high impact customer care & marketing research/analysis Team that can help your company to promote, position your products, services or solutions to prospective customers. DaaS benefits are:

• The customer experience (CX) across channels for B2B and B2C
• Customer Service and Contact Center Applications
• AI, Machine Learning, and Chatbot Technologies in Customer Care
• Workforce Optimization in the Contact Center
• Customer Experience End-User Study
• Competitive Analysis of Cloud Contact Center Leaders

DaaS will solve questions like:

• What cost-saving potential post-COVID-19 can be generated?
• What is the market recovery trajectory and long-term outlook post-COVID-19?
• Where is the market for customer handling technologies and services headed in terms of transitions from on-premises to hybrid cloud solutions?
• What are the fundamental components of the customer experience?
• What delivery models for CRM applications are end-user organizations adopting?
• How is WFH impacting workforce engagement solutions?
• What are the market size and five-year forecast for customer service applications, and who are the major players?
• Who are the leading providers of contact center applications?
• Where are the best opportunities for implementing AI within a CX environment?